Cindy French

“With a large Radiology practice, our IT challenges were growing. The need for a reliable IT provider was important, so MCRG enlisted the help of ProSource Technology Solutions. We were needing to replace our critical billing system while also addressing old Windows XP desktops and network hardware. This looked to be an expensive problem to tackle. ProSource navigated our challenging, aging infrastructure, helped us analyze billing system options, and developed a sensible approach to upgrades and capital preservation. In the end, a cloud offering with a virtualized desktop platform allowed us to “bite-size” and plan our hardware upgrades while also increasing the useful life of these older systems all the while staying safe and HIPAA compliant. We are so glad ProSource took the reins and worked tirelessly with our vendors to ensure all the same functionally was built into our cloud environment so our employees had minimal downtime. The ProSource cloud infrastructure allows us to standardize our employee workflows, increase productivity and add flexible tele-worker convenience in a very crowded office. All of this became critically important during the summer of 2016.

The Pulse nightclub tragedy in Orlando rocked our community to the core. Due to our proximity to the club, we were unable to return to our business office for several weeks. Not many Disaster Recovery plans prepare for situations such as this. We were able to secure a workspace at the hospital we serve to accommodate twenty-five core staff members, but that was only one piece of the puzzle. ProSource came out to this temporary space and got to work. Before noon that day, ProSource had a fully functional network up and running and assisted in procuring rental monitors and workstations as we were unable to retrieve anything from our office. Thanks to the ProSource cloud environment and the tireless work of their staff our employees were able to login and work as if they were in the office. We truly found a partner in our business and look forward to our growing relationship for years to come.”

Director of Systems & Physician Services
Medical Center Radiology Group